i am frustrated: ok, let’s take the two biggest communication providers in canada: bell and rogers. you would normally assume that at least they provide you with user-friendly websites: well structured and with a great offer of online services which actually work?!?!? well, i have to correct here a little bit (and with a lot of frustration):
incident 1: don’t think you can register for online billing if they say you can: i have a rogers account: now, i wanted to link my billing to my online account. i typed in my account number + postal code, then a screen appears: you have 2 more chances to try it? what? why? i try it again and same problem again: you have 1 more time to try it. believe me, i checked the account number and my postal code. they are correct.
incident 2: bell didn’t tell me when i ordered basic lite internet that this only allows 1GB of down/up load bandwith. ok, i exceeded it already once, now i wanted to upgrade (ding ding: more money for them), so i followed the nice provided link “you can upgrade here” and after typing in and collecting all the information needed, they say: due to technical difficulties it’s not possible to upgrade. well i have tried it now every single day for the past 3 days. what kind of service is that? i sent an email to them, also no response …
well, at least my online billing with bell works 🙂
i guess bell or rogers can for sure compete with german’s “deutsche telekom” customer (online) service.
please dear bell and rogers: if you can’t offer online services then don’t promote them on your website.